Most customers don’t set out to be awkward or angry – they become so due to other factors. But, once they do careful handling is required. Our customer complaints handling training workshop helps makes sure that happens.

Customers may have a serious grievance or they may be using a minor problem with your service as an outlet for venting unrelated personal frustrations. Either way, it really helps if your staff have had customer complaints handling training that enables them to defuse a situation and turn negatives into positives.

Our one-day customer complaints handling training workshop teaches powerful techniques that get complaints resolved quickly and frictionlessly, generating customer loyalty and reducing workplace stress on your customer-facing employees.

Our customer complaints handling training sessions involves role-plays and an end-of-workshop Action Planning session.