Complaints Communications

Start your learning journey Save time. tell us what training you are looking for. Complaint Communications 4 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary Statistics indicate that a customer with cause for complaint concerning the product or service they purchase, is more loyal to the brand if their complaint is well handled, in […]

Handling Awkward or Angry Customers

Start your learning journey Save time. tell us what training you are looking for. Handling Awkward or Angry Customers 6 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary Most customers don’t set out to be awkward or angry – they become so due to other factors. But, once they do careful handling is required. […]