Understanding and Managing Behaviours
- 3 CPD Hours
- Suitable for all levels
- Online or Face-to-Face Workshop
Summary
Effective workplace relationships rely on understanding and managing behaviours. This workshop will help participants recognise various behavioural patterns, understand their impact on team dynamics, and develop strategies to manage behaviours constructively to enhance productivity and collaboration.
Course Content
- Introduction to Workplace Behaviours
- What are workplace behaviours?
- The role of behaviour in individual and team performance.
- Understanding the link between attitudes, behaviours, and outcomes.
- Behavioural Styles and Patterns
- Exploring common behavioural styles (assertive, passive, aggressive, etc.).
- Recognizing behaviour triggers and responses.
- How cultural, personal, and situational factors influence behaviour.
- Understanding the Impact of Behaviours
- The effect of positive and negative behaviours on team dynamics.
- Identifying how behaviours contribute to or hinder productivity.
- Strategies for Managing Challenging Behaviours
- Techniques to address disruptive or unproductive behaviours.
- Conflict resolution strategies.
- Maintaining professionalism while addressing sensitive issues.
- Promoting Positive Behaviours
- Encouraging constructive feedback and recognition.
- Building a culture of respect and accountability.
- Building Emotional Intelligence
- Understanding the role of self-awareness and empathy in managing behaviours.
- Techniques to regulate your own responses to others' behaviours.
- Building stronger interpersonal relationships through emotional intelligence.
Learning Objectives
- Identify and understand different behavioural patterns in the workplace.
- Recognise the impact of individual and group behaviours on team dynamics and performance.
- Develop strategies for effectively managing challenging behaviours.
- Foster positive behavioural changes to create a more collaborative and productive work environment.
Ready to book?
Simply complete the booking form with your details and a member of our team will be in touch with the next available dates.
Any questions?
If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.